Shipping
Secure shipment for your precious jewelry
🔹 Shipping times and methods
We pay particular attention to shipping your jewelry to ensure their security and timely arrival.
🔹 Shipping times for metropolitan France
⚡ Fast shipping
Same-day shipping after payment receipt and validation (excluding weekends and public holidays)
🔹 Available shipping methods
📮 Tracked letter
- Delivery time: 3 to 6 business days
- Ideal for: small jewelry and accessories
- Advantage: economical and secure
📦 Tracked Colissimo
- Delivery time: 2 to 3 business days
- Delivery: signature required
- Advantage: maximum security
🏪 Colissimo pickup point
- Delivery time: 2 to 3 business days
- Collection: with signature at pickup point
- Advantage: flexible hours
💎 Custom jewelry
- Manufacturing: 20 to 30 business days
- Shipping: Colissimo with insurance
- Note: "SHIPPED WITHIN 20 BUSINESS DAYS"
- Total: manufacturing time + 2-3 days shipping
🔹 Shipping costs
Shipping cost breakdown
Our shipping costs include all services necessary for the secure delivery of your jewelry:
- Professional packaging: protection adapted to each type of jewelry
- Specialized handling: secure packaging by our teams
- Postal fees: transport via our trusted partners
- Shipping insurance: coverage of declared value
Cost calculation
Hybrid pricing: fixed part (preparation and handling) + variable part calculated according to the price or weight of your order to optimize your costs.
Optimizing your fees
💡 Economic tip
To reduce your shipping costs, we recommend grouping your purchases in a single order. Shipping costs are calculated per order, not per item.
🔹 Package tracking
Once your order is shipped, we provide you with all the information to track your jewelry delivery in real time.
Tracking information
- Confirmation email: sent as soon as shipped with all references
- Tracking number: direct tracking link to the carrier
- Online tracking: available 24/7 on the carrier's website
- Notifications: SMS and email at key delivery stages
📱 Real-time tracking
The tracking link is provided as soon as possible after shipping, usually within 2-4 hours of your package departure.
🔹 Packaging and protection
Each Aden jewelry piece benefits from packaging adapted to its nature and value, combining optimal protection with elegant presentation.
🔹 Shipping protection
- Reinforced packaging: protection adapted to fragile and precious products
- Oversized packages: sufficient space to avoid impacts
- Cushioning materials: professional foam and bubble wrap
- Waterproofing: protection against humidity and weather
🔹 Our different jewelry boxes
✨ Collection jewelry
- Elegant box adapted to the jewelry
- Protective pouch included
- Carefully packaged for transport
💎 Custom creations
- Luxury jewelry box personalized
- Festive packaging for a premium experience
- Custom box for optimal protection
- Certificate of authenticity included
🎁 Unique unboxing experience
Our packaging is designed to create a true unboxing experience, whether for a gift or for yourself. Every detail matters to enhance the discovery of your jewelry.
🔹 Delivery zones
Metropolitan France
All our shipping options are available for metropolitan France with the delivery times mentioned above.
French overseas territories and international
For shipments to French overseas departments and territories as well as international destinations, please contact us:
🔹 Frequently asked questions
Can I change the delivery address after placing my order?
If your order has not yet been shipped, contact us quickly to change the address. Once the package has left, modification is no longer possible.
What should I do if I'm not present for delivery?
The carrier will leave a delivery notice. You can collect your package at the post office or schedule a new delivery according to available options.
Are jewelry pieces insured during transport?
Yes, all our shipments are insured at their declared value. In case of loss or damage, the insurance covers the full value of your order.