General terms and conditions of sale

These general conditions of sale apply to all transactions concluded through the website A “customer” is considered to be any natural or legal person placing an order through the site.

Any order placed on the site implies full and unreserved acceptance of these general conditions of sale.

The prices are indicated in euros all taxes included, excluding postage and processing of your order. The price of items may be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Cards issued by banks domiciled outside France must be international bank cards (Eurocard, Mastercard, Visa).

Delivery is made to the address you indicated when ordering. The risks will be borne by you from the date on which the products ordered leave our premises Delivery methods:
Shipments in metropolitan France/Monaco
• Colissimo (all heavy shipments): 48h delivery, with insurance and tracking number.
• Letter followed Frequency C (shipments of more than 100 grams and less than about 1 kilo): Delivery against signature or "small drawing".
• Letter Max (for light orders): delivery in 24 to 48 hours, with tracking.
International shipments/DOM-TOM
• Colissimo International Expert or UPS, DHL

In accordance with the legislation in force, you have a period of 14 days from receipt of your order to exercise your "right of withdrawal". In the event of receipt of defective or non-compliant products, we undertake to reimburse you the amount of the product(s) ordered.

1. To return your items you can:

    Via our online store, connect to your order history and manage your merchandise returns:
    link ""
    link "History of your orders"
    At the bottom of your order page, button "

    Contact us by phone at +33 6 14 81 06 53, so that we give you the return information beforehand or for an exchange

2. Return defective or non-compliant products to us with the corresponding invoice.

We will refund the return costs if you return your order for a reason attributable to us: delivery error, item arrived defective on the day of delivery and you have expressly notified us of this on the same day.

Return costs will not be refunded if you return your order to us because it did not suit you or you have changed your mind.

The refund will be made directly to your bank account if you pay by credit card or Paypal account, by check or bank transfer (attach a bank details) within 15 days of receipt of the package.

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers.

In the event of unavailability of an item for a period of more than ten working days, you will be immediately notified of the foreseeable delivery times.

The photos of our products are "presentation suggestions", that is to say that the images do not always correspond exactly to the product that you will receive in the end, may vary between the visual that is displayed and the final product. Of course, if you are not satisfied with the final product, you can use your right of withdrawal (see above).

All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law. The Courts will be those of the jurisdiction of Montpellier.

Each jewel in the ADEN boutique is subject to the legal guarantees in force. Are not covered by these warranties: Damage resulting from accidents or improper or abusive use of the jewellery. Damage resulting from repairs or dismantling not carried out by our workshop. The consequences of normal use and aging of the jewellery.

Beyond these warranties, ADEN accompanies the life of your jewel by ensuring any feasible repair. To allow one of our experts to examine your jewellery, please contact us by email or telephone.


The website belongs to the company Aden. The editorial and photographic material presented on this site is not free of rights and may not be reproduced without prior written consent. All the elements present on the site, texts, images, graphics are works protected by French and European laws and regulations on intellectual property.

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